Privacy Policy

Effective Date: 1 June 2025 | Last Updated: 19 June 2026

Spicy Spark ("we", "our", "us") operates the Spicy Spark website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully.

1. Information We Collect

We collect the following categories of personal information:

Account Information: Name, email address, phone number, and password when you register.
Order Information: Items ordered, delivery address, special instructions, and payment details (we do not store full card numbers — payments are handled by Razorpay).
Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, and timestamps.
Location Data: With your permission, we may access your approximate or precise location to facilitate delivery.
Communications: Messages or feedback you send us via email or in-app support.

2. How We Use Your Information

To process and fulfil your orders.
To create and manage your account.
To send order confirmations, receipts, and status updates via SMS or email.
To improve our menu, app features, and customer experience.
To comply with legal obligations.
To prevent fraud and ensure the security of our platform.
To send promotional offers — only if you have opted in.

3. Payment Processing

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your full payment card details on our servers. Please review Razorpay's Privacy Policy for details on how they handle your payment data.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share it with:

Service Providers: Payment gateways, SMS/email providers, and analytics tools operating on our behalf under confidentiality agreements.
Legal Authorities: When required by law, court order, or to protect the rights and safety of our users.
Business Transfers: In the event of a merger or acquisition, your data may be transferred with prior notice to you.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Order records are retained for a minimum of 7 years for accounting and legal compliance. You may request deletion of your account data at any time (subject to mandatory retention requirements).

6. Cookies & Tracking

We use session cookies to manage your login and cart. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect functionality.

7. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for immediate deletion.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Withdraw consent for marketing communications at any time.
Lodge a complaint with the relevant data protection authority.

9. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last Updated" date above and, where appropriate, by sending you an email. Continued use of the Service after changes constitutes acceptance.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@spicyspark.in
Address: Spicy Spark, S.R. Nagar, Hyderabad, Telangana – 500038, India
Phone: +91 90000 00000